Store Policy

UPS Shipping

Shipping

All Freedom Alert Orders over $100 ship free in the continental United States. For international orders, please inquire by phone.

Shipping carrier for domestic orders is UPS. Arrival times will vary based on your location as well as the time of week your order was shipped during. Please allow 5 to 7 business days for normal delivery.

For additional details on shipping, international ordering, and customer service, please call us directly at (516) 489-2350, or continue to our products section to place on order online.

Returns

Freedom Alert 45 Day Return Policy
If you are not 100% completely satisfied with your Freedom Alert Pendant or any other product on our site, you may return it within 45 days of your purchase for a full refund.

Please call or email us to obtain a return authorization, at which time you may ship the product back. Although you are responsible for the cost of return shipping, we will credit your method of payment with a full refund once the product is in our possession.

You will be required to include all original packaging along with your Freedom Alert system in the condition it was received. Shipments must be sent to the address below:

Movin’ On Sounds & Security, Inc.
ATT: Freedom Alert Returns
636 Hempstead Turnpike
Franklin Square, NY 11010

You may send your request to: Returns@911-freedomalert.com

Warranty

One Year Limited Warranty
The manufacturer of the device, LogicMark, LLC warrants to the original consumer/purchaser that this product shall be free of defects in material and workmanship under normal use and circumstances for a period of one (1) year from the date of original purchase for use.

When the original consumer/purchaser has returned the product pre-paid to LogicMark, LLC 8625 Hampton Way, Fairfax Station, Virginia 22039, USA within the warranty period, and if the product is defective, LogicMark, LLC will at it’s option repair or replace such.

For additional information, please consult the warranty section of the operating instruction manual included in the box.